Last week we hired a guy off of Craigslist to paint 3 rooms in our house.
He worked on Thursday and Friday, and told us he’d be back Monday to finish up. He said to nitpick his work, even recommending we put post-it notes on the walls in places where we wanted him to touch things up.
After he left on Friday, we started looking around and got a bit discouraged. There were entire walls that obviously needed another coat of paint. The edging in several places needed to be touched up. And there were several big splotches of paint on the floor.
Pam and I aren’t big fans of conflict and confrontations, BUT because the guy insisted that we nitpick his work, I took him up on his offer. Monday morning I went sticky-note crazy.
Guess what happened when he showed up?
He looked at the walls and immediately knew the things he needed to address.
See, he wasn’t going to leave the job without making sure it was done well. When the paint dried on Friday, it revealed a lot of imperfections. He noticed them right off the bat and got to work fixing them. In reality he didn’t need the sticky notes at all. He knew what a good paint job was (and he knew he had to do a good job if we were going to recommend him to our friends), and he left Monday only after addressing all our concerns, even cleaning up the paint on the floor.
When you work with clients, make them feel comfortable about telling you things they’d like you to change or fix.
Don’t be the defensive, belligerent, arrogant audio guy who nobody wants to work with more than once.
It might mean you have to do a little more work, but it’ll pay off big time.
One way to make sure your clients are happy is to always be expanding your “bag of tricks.” And that’s why my VIP membership exists. Pick up a few new, client-wow-ing tricks here:
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